SUPPORT REQUEST FORM
Currently HDSNE is offering NO CHARGE* for e-mail support responses. You must be a current active customer of HDSNE. Responses will occur within 24 hours (Monday-Friday).
* A service request that requires further support than the email response will be filed at the listed support rates.
Telephone support is a $60 minimum charge.
SUPPORT RATES
| PHONE/DIAL-IN SUPPORT Billed in 30 minute intervals (30 minute minimum) | |
| Monday-Friday 9AM-5PM Non-Emergency Ext 2 | $60 per 30 min block |
| EMERGENCY SUPPORT 6AM-Midnight Ext 3 | $120 per 30 min block |
| ON-SITE SUPPORT 1 hour minimum charge for all ON-SITE services, training, programming, installation or repairs of equipment, our rates will be as follows: | |
| Monday-Friday | $150 per hour + travel |
| Mon-Fri SAME DAY REQUEST | $225 per hour + travel |
| Saturday | $225 per hour + travel |
| Sunday/Holiday | $300 per hour + travel |
| Prearranged 4 hours | $500 1/2 Day + travel |
| Prearranged 8 hours | $1000 Full Day + travel |
| TRAVEL CHARGES Based on Portsmouth, NH and Syracuse, NY. | |
| Within 25 miles N/C | (Min. 1 hour of service) |
| 25 – 75 miles 1-Way | $75 (+1 hour of service) |
| 75 – 125 miles 1-Way | $125 (+1 hour of service) |
| 125 – 200 miles 1-Way | $175 (+1 hour of service) |
| Overnight in New England | $150 per night, plus travel fee,1 hr. min. |
| Over 400 miles round-trip | All expenses including air, hotel, auto, and meals. |